Doubled call volumes and a difficult economic time are stressing unemployment offices to the point of excessive hold times, disconnections, and abandoned calls. Callers are frustrated, and employees are stressed. Hiring additional staff can help, but you don’t have the budget to hire enough. What if you could implement a technology that could virtually eliminate hold time while reducing your contact center’s operational costs?
Join us at 2 pm on January 28, 2009 for a one-hour webinar about how the Virtual Hold® contact center solution from Virtual Hold Technology can empower your callers and ease the burden on your agents with an alternative to waiting on hold.
Concierge™ is the core of the Virtual Hold solution that announces the wait time, saves a caller’s place in line, and calls them back when it’s their turn, in the time promised.
Rendezvous™ supplies added functionality to the Virtual Hold solution through the ability for callers to schedule appointments for up to seven days in the future.
Rapport™ enhances your relationship management by allowing you to reconnect with customers and build loyalty with proactive outbound notification.
Encore™ solves internal transfer issues by providing your agents with real-time information about queues and agent availability.
WebConnect™ provides a web portal into your contact center, enabling your customers to request callbacks directly from the internet.
Eliminating hold time improves agent morale and contact center metrics, reduces turnover, and provides a better customer experience – all while providing a return on investment in less than 6 months!
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