During difficult economic times, it seems easy to cut costs through layoffs and decreasing customer loyalty initiatives. But in fact, it’s times like these when you should increase your focus on the customer experience. The customer experience has a dramatic effect on loyalty – companies that don’t lose sight of the importance of the customer experience are the ones that improve customer loyalty and survive economic downturns.
Join us from 2 pm to 3 pm, Eastern, on Wednesday, July 29, 2009, to learn how companies worldwide use customer service to differentiate themselves from the competition – and find out what their customers think of those customer service methods.
What Customers Are Saying
“Waiting on hold sucks. T-Mobile knows it so they gave me another option and called me back.”
“Someone at Bell needs to be called into a boardroom and congratulated for [Virtual Hold]. Someone at the other big telcos needs to be scolded for not coming up with it first.”
“Your callback thing is the greatest invention on earth, ’cause I’m not sitting here for 10 minutes going ‘ladeladeda’ – you know, holding the phone, waiting while your shoulder is killing you.”
“Southwest Airlines cust. service takes ur number and calls u back now, rather than keeping you on hold--1 more reason they are the best.”
This webinar is brought to you by Virtual Hold Technology®, the leader in queue management solutions for the contact center. Technology from VHT can empower your customers and improve their satisfaction through the elimination of hold time. Eliminating hold time provides a positive customer experience, improves agent morale and contact center metrics, and reduces turnover – all while providing a return on investment in less than 6 months! |
